Refining our approach to business, listening to what our customers, friends, and family have to say and continuously improving, enhancing and delivering change is what we do to become better and better.
Our company logo for example was designed specifically to represented love and to reflect the health advantages Vaping has over smoking.
Attention to detail is important.
As things started taking off we realised customers liked the brand and saw something different in us.
We grew largely through word of mouth, our friends told other friends that we were different.
The strategy right from the very start was building a trusted brand, that would be liked and one day loved. That in itself would bring about success.
We make our brand accessible to people who have a passion for Vaping and connect with each one of them in a personalised way. No matter how big we become we will make sure that we deliver consistent quality service by hiring and training the right people to help us in our journey.
We love what we do and have a passion for it. You know you love what you do when you wake up the next morning hungry for more and always looking for ways to improve and develop.
Quality for us is definitely more important than quantity. We want to be the best at what we do and getting the approach right at the beginning drove us forward steadily on the right path.
This is why we only sell a limited number of products, hand selected for being the best and guaranteed to meet our high standards, something we’re really proud of. A lot of people see the luvejuice brand and say there’s something different about it.
There is a wealth of information on our website for customers to access and we update the site on an ongoing basis so as to provide a pleasurable shopping experience through a well structured and easy to use platform.
It’s all about the little details that add up to this finalised product, our brand.
We are motivated and fuelled by this approach to success and want to keep on going delivering this consistent level of excellence to our customers. This passion for excellence is really what started luvejuice and will continue to keep luvejuice going.
At luvejuice this is our number one priority and what sets us apart. Be kind to your customers, treat them with the same level of respect you would want to be treated with and deal with them in a helpful and professional manner. It’s not that hard to get this right, just put yourself in their shoes and make the experience of shopping with you straightforward and painless.
Treat your customers like your friends and you won’t go far wrong.
We’re after loyal customers, word of mouth recommendations and repeat business. We naturally use social media to promote our brand because technology offers us the opportunity to connect with thousands of people instantly. But it’s more about staying in touch with our loyal customers rather than advertising on an ongoing repetitive fashion in the hope we will attract more followers.
We’re about quality, not quantity. It’s all about our commitment to our customers and our brand.
Make quality an overriding factor. It will serve you well and you’ll become known for it.
We rely on the support of friends and family, work colleagues, suppliers and the feedback from our customers to develop and improve our business. We're all about building a trusting relationships with the people we interact with and this works well for the business.
We work in an open, transparent and honest fashion. This is part of who we are as people and this principle flows through everything we do in the business.