Privacy Policy

(1) YOUR PRIVACY IS IMPORTANT TO US

luvejuice respects the privacy of its Users and is fully committed to protecting their personal information. This is why we have created this Privacy Policy ("Our Privacy Policy").  Please also read our Terms and Conditions. 

Our Privacy Policy describes how we, luvejuice, together with any of our affiliated companies both now and in the future, may collect, use, disclose, transfer and store your information pertaining to each of our Users in connection with their access to and use of luvejuice websites (including www.luvejuice.com and any of its subdomains), web applications, mobile applications, and related services.  ​Our Privacy Policy also covers the use of Cookies. 

Our Privacy Policy constitutes a binding and enforceable legal contract between luvejuice and you - so please read it carefully.  By accessing or using any of our services, you signify your consent to Our Privacy Policy.  You may use our services only if you fully consent to the practices described in Our Privacy Policy - and by accessing and/or using any of our services, you signify and affirm your informed consent to Our Privacy Policy, including to the collection and processing of your personal and non-personal information.

You are not obligated to provide us with any information. You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein. You may be asked to provide your personal information when using our Website or getting in touch with us. If you choose not to provide this information, we may not be able to assist you or provide you with our Products and Services. 

Capitalised terms which are not defined herein shall have the meaning given to them in our Terms and Conditions.

Our Privacy Policy may be updated from time to time and you can find the latest version on this page of our Website.  

(2) WHY WE COLLECT INFORMATION 

The reason we collect personal and non-personal information is as follows:

  • To provide and operate our Products and Services;
  • To further develop, customise and improve our Products and Services, based Users’ common or personal preferences, experiences and difficulties;
  • To provide our Users with ongoing assistance;
  • To be able to contact Users with general or personalised service-related notices and promotional messages;
  • To facilitate, sponsor and offer certain events and promotion or monitor performance; 
  • To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective Products and/or Services; 
  • To enhance our data security and fraud prevention capabilities; and
  • To comply with any applicable laws and regulations.

(3) PERSONAL AND NON-PERSONAL INFORMATION

The information we collect depends upon your activity on our Website. When using our Website, setting up a user profile account, buying a Product, using a Service, subscribing to our newsletters, participating in any surveys, or contacting us, we may collect your personal information. This includes, but is not limited to, your name, date of birth, contact details, and contact preferences. We may also collect personal information of any persons you invite to enjoy our products.​

​We may collect and store details of how you use our Website, including search queries, to help improve the relevancy of results. Where we combine non-personal information with personal information, it is treated as personal information for as long as it remains combined.

(4) INTEGRITY AND RETENTION OF PERSONAL INFORMATION

Your personal information will be retained for the period necessary to fulfil the purposes outlined in Our Privacy Policy and in accordance with legal requirements.

(5) COOKIES

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website from time-to-time). We use Cookies to provide the services and features offered on our Website, and to improve the user experience. Please note that if you delete or disable our Cookies, you may experience interruptions or limited functionality in certain areas of our website.

By clicking "I accept" you agree to such use of Cookies, unless you later decide to disable them. You can also learn more about Cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block Cookies using different types of browser.

(6) DISCLOSURE TO THIRD PARTIES

Your personal information will not be shared with third parties for their marketing purposes. However, in some cases, we may be required to share your personal information. Such cases include by law, litigation or requests from public and governmental authorities. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our Terms and Conditions or protect our operations or users. 

(7) SERVICE PROVIDERS

We may share personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

(8) THIRD PARTY SITES AND SERVICES

Our Website, Products, and Services may from time-to-time, and at our discretion, contain links to third-party websites, products, and services. We encourage you to learn about the privacy practices of those third parties.

(9) PROTECTION OF PERSONAL INFORMATION

We consider your personal information to be very important and we take security seriously. We communicate Our Privacy Policy to all of our employees to make sure your personal information remains secure. We also undertake reasonable efforts to safeguard your personal information against loss and to prevent unauthorised access using various security and technological measures.  

However, we must emphasise that whilst we make every effort to ensure your personal information is kept safe, submitting data over the internet is never entirely secure and as such you submit such information at your own risk. We also recommend that you change your password frequently, where applicable, and to let us know immediately if you think your personal information may have been breached. We kindly ask you to review your personal information, where applicable, and from time-to-time and to help ensure it is kept up-to-date, complete and accurate. 

Your personal information is kept safe on servers provided by our Website host and local storage units used by luvejuice.com.

(10) ACCESS TO PERSONAL INFORMATION

We will provide you with access to your personal information, and will assist with requests to correct data if it is inaccurate or to delete the data, unless luvejuice is required to retain it by law or for legitimate business purposes. We may decline to process requests that we do not consider material, which are impractical or which may impact upon the privacy of others.

(11) CREDIT CARDS

We do not store credit card details nor do we share customer details with any third parties.

(12) QUESTIONS

If you have any questions or concerns about Our Privacy Policy, please Contact Us. We aim to get back to you as soon as possible.  If you are unsatisfied with the reply received, you may get in touch with the relevant regulator in your jurisdiction.