Returns

Satisfactory quality, fit for purpose and as described

During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days - if you goods are faulty, then you can get an immediate refund, in most cases.
  • Up to 6 months - if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • Up to 6 years - if your goods do not last a reasonable length of time you may be entitled to some money back.

See below for more information:

(A) ELIQUIDS

All of our E-liquids are checked for consistency and flavour. They are produced in accordance with strict manufacturing guidelines.

If there is something wrong with your E-liquid, please get in touch with us so we can help as a matter of priority. 

We work closely with all of our manufacturers who retain batch samples as part of their quality assurance processes and are able to independently retest E-liquids where necessary. We will provide an exchange or full refund if there is something wrong with your E-liquid.

All of our E-liquids are carefully packaged and we make every effort to process your orders correctly. We take care with each and every delivery because we believe in quality and providing the best service possible for our customers. If on the rare occasion any of your E-liquids arrive damaged or are lost in transit, or if you've received the wrong item(s), please get in touch with a member of our Customer Service team who will be happy to assist you.

Please note - you cannot reject the E-liquids if any damage caused is through misuse on your part. 

(B) HARDWARE AND ACCESSORIES

Warranty provided by Vapouriz: 

Vapouriz Batteries have a finite life span. They are under warranty for 60 days starting from the date of receipt. This warranty is void if the unit has been broken due to mishandling and/or tampering.

Vapouriz Clearomizers, Atomizers, Coils and Tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, Vapouriz may replace them at their discretion.

One Year (12 Months) Limited Warranty

Vapouriz chargers, charging cases and wall adaptor plugs are covered by a warranty period of one year (12 months) from the date of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, Vapouriz will replace it.

Any issues pertaining to user error such as, but not limited to, physically mishandling the item will result in the warranty being void.

Conditions of Returns

In order to return a product, you must have a Returns Merchandise Authorisation (RMA) number from a member of our Customer Service Team.  Any unsolicited or unauthorised returns sent to us will be disposed of.

Returns MUST be received within 7 working days of the RMA number being issued. If an item is not returned within this time frame, we will no longer be able to accept it.

Once we have received the returned item, we will ask Vapouriz to fully test the item / verify the fault. Please allow up to 10 working days for it to be checked and the replacement dispatched or credit issued.

Should Vapouriz discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit.  You will then have 14 days to either collect the item or we will dispose of it.

Luvejuice is not responsible for items that get lost in transit.

Please ensure your returned items are packaged securely and sent to our return address below with the RMA number clearly written on the outside. Please include a copy of your purchase receipt and details of the fault.

Warranties are not guarantees and only cover manufacturing faults. Damage, wear and tear or any subsequent damage that may occur are not covered under the warranty. Vapouriz reserves the right to change their warranty conditions without notice. They also reserve the right to refuse items returned to them which do not fulfil the requirements stated above.

Your obligation to return rejected products: 

If you wish to exercise your legal rights to reject products you must post them back. We will reimburse the postage costs if the products are determined to be faulty or not as described when sold. Any refunds will be processed without undue delay and in any case within fourteen days, beginning on the day we agree you are entitled to a refund. We will process any refunds using the same means of payment you used for the initial transaction.

CANCELLATIONS

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that:

  • You may cancel a distance contract at any time in the cancellation period, which ends fourteen days after the date on which the goods come into your physical possession or a person identified by you to take possession of them.
  • Where multiple goods are ordered by you, but some are delivered on different days, the cancellation period ends at the end of fourteen days after the day on which the last of the goods come into your physical possession, or a person identified by you to take possession of them.

Your right to cancel is only effective if the communication is sent to us before the end of the cancellation period. Your right to cancel is not affected any time before the contract is entered into, and you do not need to give any reason and will not incur any liability.

Exceptions

 Your right to cancel will be lost in the following cases:

  • Where Goods are made to your specifications or are clearly personalised;
  • Where Goods are liable to deteriorate or expire rapidly;
  • In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. 

As an example, due to the fact that eliquids are consumable items delivered sealed for health protection and hygiene reasons, this means that you cannot return eliquids once they have been opened, used or had their seal broken. You also cannot return eliquids because you do not like the taste. Taste is subjective and we suggest that you purchase smaller eliquid quantities to begin with until you find the flavours you most prefer so as to prevent waste. Once you've found the eliquids you like, you can of course place orders for larger quantities.

Refunds

When cancelling an order, we will make reimbursement using the same means of payment you used for the original transaction and we will not impose any fees for reimbursements. We make every effort to process refunds quickly, but at the latest, 14 days after the day we receive the goods back or if earlier, by the end of 14 days after you supply evidence of having sent the goods back. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel your contract with us. Please note however that you are responsible for returning your goods back to us as we do not offer a collection service, and we recommend that you send your items tracked to ensure they arrive safely, and where you deem it appropriate, to assign additional cover in case the goods are lost in transit. We do not reimburse the direct cost of returning goods when effecting a cancellation but we will reimburse any payment for delivery costs received from you no more than the least expensive method of delivery offered by us.
Please also review our Terms & Conditions for further information.

RMA NUMBER

An RMA number is required for all returns. A member of our Customer Service team will discuss your return with you and issue you with an RMA, where appropriate, once you have reached out to us.

RETURN ADDRESS

Our return address by post only is luvejuice Ltd, 30 Snakes Lane West, Woodford Green, Essex, IG8 0BS.

Any unsolicited returns will be disposed of.