"We", "Us", "Our" means luvejuice or luvejuice Ltd (terms used interchangeably).
"Website", "the Website", "our Website" means this website, www.luvejuice.com or any subdomains.
"Content" means the content contained within our Website, luvejuice.com.
"United Kingdom" or "UK" means England, Wales, Scotland, Northern Ireland and the Channel Islands.
"User" means the users of the Website collectively.
"You" means a User of this Website.
"Product", "Good" or "Item" means a product displayed for sale on our Website from time-to-time.
"Product Description" means the description of a Product we offer for sale on our Website together with any additional Conditions noted within that description.
"Conditions" mean these Terms and Conditions together with any additional Conditions provided in any of the Product Descriptions.
"Service" means a service offered on the Website from time-to-time.
"Vapouriz" means Vapouriz Limited.
(2) WEBSITE OWNERSHIP
This website, www.luvejuice.com and any of its subdomains is owned by luvejuice Ltd, a registered company in England and Wales, company number 10196297. Our registered office and address is 30 Snakes Lane West, Woodford Green, Essex, IG8 0BS. All content on this Website is owned by luvejuice Ltd and you are not allowed to use or reproduce it without seeking written approval from luvejuice Ltd.
(3) ACCEPTING THESE TERMS AND CONDITIONS
If you don't agree to these Terms and Conditions, then please stop using this Website immediately. You also agree that we may sub-contract, transfer or delegate any of our obligations under these Terms and Conditions at any time.
If you have any questions, please Contact Us. Our business hours are Monday to Friday between 9am and 6pm (excluding bank holidays). All calls are charged at the local rate (however charges may vary depending on your telephone provider and/or network used). Our calls may be recorded for quality monitoring and training purposes.
(4) BREACHES OF TERMS AND CONDITIONS
If you breach our Terms and Conditions in any way, we have the right to take action as deemed appropriate and at any time may deny you access to our Website by necessary means and/or bring court proceedings and legal action against you. Our Terms and Conditions are for the benefit of both parties but are not intended to benefit third party associations or be enforceable by any third party. Our relation to these Terms and Conditions is not subject to the consent of any third party. luvejuice Ltd may suspend or terminate any agreement or a member's account at any time if we believe fraudulent activity has taken place.
(6) USE OF OUR WEBSITE
(A) ACCESSING OUR WEBSITE
Use of the Website and any orders placed must be in accordance with these Terms and Conditions and in accordance with the laws of England and Wales.
(B) APPROPRIATE SYSTEMS AND SECURITY
It is your responsibility to ensure you have appropriate systems in place to securely access our Website and that you maintain adequate security measures for doing so, including, but not limited to, the confidentiality of your password and access to your computer. We are not responsible or liable for any loss or damage that may result from your failure to do so and it is your responsibility to ensure that you review all activity and purchases on your account on a regular basis.
(C) WEBSITE AVAILABILITY
Whilst we endeavour to ensure the Website remains operational at all times, we cannot guarantee an uninterrupted service due to reasons outside of our control. We may also perform maintenance on the Website from time-to-time, and will temporarily suspend use of the Website until maintenance has been completed. If you notice the website remains unavailable for sustained periods of time, please Contact Us.
(D) MODIFYING, UPDATING, REMOVING AND SUSPENDING OUR WEBSITE
(E) PERSONAL INFORMATION
You are required to provide personal information that is true, accurate, current and complete. You must not to provide personal information that relates to any other person or entity, or provide false information. You are required to notify us immediately of any changes to your personal information by Contacting Us and to update your information securely by logging into your account at www.luvejuice.com.
(F) OUR CONTENT
All of the information on our Website, including any text, graphics, logos, branding, trademarks, any audio and visual content, and Intellectual Property (IP) is owned by luvejuice Ltd or by our licensors. You must not replicate or use it in any way.
(G) MALICIOUS INTENT AND CONTENT
You must not communicate, in any way, material that is malicious in nature, including but not limited to viruses. You agree not to interfere with our systems or servers, or to manipulate any of the content contained and hosted on this Website. You must not use our Website in any way that may damage our reputation, brand or name. Your use of this Website must remain lawful at all times.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you, or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.
(I) THIRD PARTY LINKS
From time-to-time we may provide links to other websites or resources. By using such links and resources, you do so at your sole discretion and we are not responsible for the availability or reliability of such websites or resources. Neither do we review or endorse them and are not responsible or liable, directly or indirectly for any aspect of such websites or resources, including but not limited to their content, advertising, products, services, or materials.
(J) LICENSE TO USE
You cannot buy Products or Services from luvejuice Ltd unless you are at least 18 years of age. By using our Website, you represent that you are an adult of 18 years or older and are agreeing to and accepting these Terms and Conditions. Otherwise, you are prohibited from accessing and using our Website and any of its functions, Products or Services.
All of our Website prices are inclusive of VAT at 20%. There may be additional delivery charges which will be clearly shown in your shopping cart when checking out, with shipping options for you to choose from. Where special promotions are offered, or where for example free delivery over a certain spend is permitted, this will be noted on the Website and processed in your basket automatically upon checkout.
(8) PRODUCTS AND SERVICES
Our Products and any Services are sold as described. We take reasonable care to keep details, descriptions and prices of Products and any Services on our Website correct at the time when the Product or Service was placed for sale. Although we aim to keep the Website as up to date as possible, we cannot guarantee that all information, including Product and Service descriptions will always be correct. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Product packaging may vary. The packaging of the product may vary from that shown in images on our website. In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value, but we will contact you to discuss these options first.
(9) OUR PRODUCTS AND YOUR RESPONSIBILITIES
You hereby take full responsibility for the use of any product sold on our Website and you must be aware of the following:
(A) VAPING DEVICES, ELIQUIDS AND CLEAROMIZERS
(i) Our vaping devices, ejuices and clearomizers must only be used in accordance with the instructions provided and if you have any questions or concerns about their use, you should Contact Us.
(ii) The vast majority of our ejuices contain Nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing liquids are only intended for use by committed smokers of legal smoking age, and they are not intended for use by non-smokers, children, women who are pregnant or may have become pregnant or by any person with an elevated risk or, a pre-existing condition of any medical condition, which includes but is not limited to, heart disease, diabetes, high blood pressure, emphysema or asthma, unless such use has been recommended or approved by your GP. Should you feel unwell, you should stop using the product and consult a doctor.
(iii) Our eliquids, vaping devices, clearomizers and any other inhalation devices are NOT provided as smoking cessation aids.. Our eliquids, vaping devices, clearomizers and any other inhalation devices are not intended to treat, prevent or cure any disease, conditions or addiction.
(iv) Any eliquid containing Nicotine may be harmful if ingested in sufficient quantities; with a risk of fatality should it be consumed by a child. Other ingredients may be harmful to animals (even if the ejuices does not contain Nicotine). In the case of accidental ingestion, medical advice should be sought if you feel unwell (or immediately in the case of ingestion by a child) and the doctor shown the bottle and packaging from which the product was consumed. All of our eliquids and cartomisers (whether Nicotine-containing or otherwise) products must be safely stored when not in use, and they must be kept out of the reach of children and animals at all times.
(v) Skin contact with ejuice may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly and medical advice sought. If eliquid is spilled onto clothing, this should be washed before reuse.
(vi) Do not eat, drink or smoke when handling ejuices and wash your hands thoroughly after handling any ejuice product.
(vii) Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.
(i) Our battery and charger products must only be used in accordance with the instructions provided.
(ii) E-cigarette, vaping devices, variable voltage and other batteries must only be charged with the charging equipment supplied by us and specifically intended for charging that product as our chargers carry overcharge protection specific to that battery type. In particular adaptors provided for charging other devices (in particular mobile phones) must NOT be used to charge our or any other electronic cigarette batteries.
(iii) Batteries should never be left on charge unattended or for an extended period of time.
(iv) Batteries should only be charged on a non-combustible surface.
(v) Batteries should not be exposed to any extremes of temperature or to moisture.
(vi) Batteries should not be carried loose in pockets or bags where they may come into contact with other metal items. Batteries should be stored and transported in non-conductive containers.
(vii) Batteries should be checked for damage prior to charging. A battery showing any signs of damage or which may have been exposed to extreme temperatures or moisture should not be charged but should be safely disposed of.
(viii) Whilst every measure has been taken to ensure the safety of our batteries, we cannot be held responsible for any personal injury caused by or attributable to a failure to comply with the warnings and instructions contained in this clause or the instructions provided with the product.
(C) OUR RIGHTS TO MAKE CHANGES
(i) to reflect changes in relevant laws and regulatory requirements; and
(ii) if technical adjustments and improvements are required.
(A) PLACING YOUR ORDER
You can place and order online on our Website or over the telephone by calling us at 020 3637 6073. Our legal duty is to supply Goods that are in conformity with our contract and meet your consumer rights.
When placing an order on our Website, you will be guided through the process by a series of simple instructions. Once you place an order for your Product(s) or Service(s) on our Website (by pressing the "BUY NOW" or "PAY NOW" button at the end of the checkout process) the following will take place:
(B) ORDER ACCEPTANCE
In order to purchase Products or Services from luvejuice Ltd you must provide all of the required information requested on this Website as part of the checkout process and account registration process. If you are placing your order over the telephone, then you must provide all of the required information requested by the Customer Service representative that assists you in placing your order.
Order acceptance and the completion of the contract between you and us will take place once your Goods have been dispatched unless we notify you that we will not accept your order. This may be for such reasons as the Product is out of stock, we cannot take payment, we noticed an unintentional pricing or product description error or you have failed to meet any of the Terms and Conditions detailed within our Website.
We reserve the right to reject your order at any time without providing you with a reason and/or suspend your account, where we deem this to be appropriate, if we believe you may have breached any of our Terms and Conditions. We take reasonable care, unless there are circumstances outside of our control, to keep you details secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Website.
If you wish to learn more about relevant codes of conduct, as defined in regulation 5(3)(b) of the Consumer Protection form Unfair Trading Regulations 2008, you can do so looking on www.legislation.gov.uk.
(C) ORDER AMENDMENTS AND ADDRESS CHANGES
If you place an order on our Website or over the telephone and decide you want to amend your order or change your shipping address prior to the dispatch of your order, you must notify us immediately by Contacting Us. Where possible we will endeavour to make such changes, however due to the nature of our shipping process amendments and address changes cannot always be guaranteed. Any required changes may also affect the speed at which your order is dispatched.
(11) INFORMATION PROVIDED TO YOU
On our Website, we provide you with:
This information is also provided to you by email at the point of confirming your order.
We only deliver to customers within the UK. Currently, we use the Royal Mail for all of our deliveries of Products offered for sale on our Website, in accordance with Royal Mail's Terms and Conditions. We reserve the right to use alternative delivery methods from time-to-time.
The estimated timeframes for delivering your Goods, including the shipping options available to you, are stated on our Shipping page. Please note that the delivery times shown on our Shipping page are estimated shipping times. During busy periods (e.g. the festive season) or where there may be service delivery disruptions or delays that are out of our control, you should allow for up to thirty days for your Item(s) to arrive. There are also certain additional exceptions with regards to shipment timings and locations, as noted on our Shipping page. We are not responsible for any delays in the delivery of your shipment that are out of our control and you must report any missing shipments within five days.
We aim to dispatch all Items ordered in one shipment, however it may be necessary from time to time to deliver your Goods in multiple shipments. You will not pay any additional shipping costs for Goods received in multiple shipments unless we expressly agree this with you first.
Once any Item has been dispatched, we encourage you to contact the Royal Mail with your tracking information, where provided, to ensure your Goods are on route to you. If the Royal Mail cannot deliver the package to you at the address you provided, it is your responsibility to pick up the package at the local post office or depot or to call the Royal Mail and have your Good(s) re-routed.
luvejuice Ltd will not accept responsibility of parcels signed for fraudulently by neighbours, family members or fellow tenants. It is the customer's responsibility to ensure they request their orders are sent to safe, secure locations.
Where our payments are processed by PayPal, our transactions are eligible for protection under PayPal's Seller Protection policy. You should refer to PayPal's Terms and Conditions for more information.
(13) RIGHT TO CANCEL YOUR ORDER
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that:
Your right to cancel is only effective if the communication is sent to us before the end of the cancellation period.
Your right to cancel is not affected any time before the contract is entered into, and you do not need to give any reason and will not incur any liability.
Your right to cancel will be lost in the following cases:
As an example, due to the fact that eliquids are consumable items delivered sealed for health protection and hygiene reasons, this means that you cannot return eliquids once they have been opened, used or had their seal broken. You also cannot return eliquids because you do not like the taste. Taste is subjective and we suggest that you purchase smaller eliquid quantities to begin with until you find the flavours you most prefer so as to prevent waste. Once you've found the eliquids you like, you can of course place orders for larger quantities.
(B) EXERCISING YOUR RIGHT TO CANCEL / RETURN YOUR ITEM(S)
If you wish to exercise your right to cancel your Item(s), you must inform us of this. Any unsolicited returns will be disposed of. You can Contact Us to discuss your cancellation and where appropriate, obtain your unique Return Merchandise Authorisation (RMA) number. An RMA number is unique to each Item returned. Therefore, if you have more than one Item for return, a unique RMA number will be issued for each Item. Your respective RMA number will then be quoted on any future correspondence regarding your return.
You may also exercise your right to cancel by making a clear statement (e.g. a letter sent by post or by email) to us. You may use the model cancellation form provided in the Consumer Rights Act, Schedule 3, part B (below), but you are under no obligation to do so.
Model cancellation form
To luvejuice Ltd, 30 Snakes Lane West, Woodford Green, Essex, IG8 0BS
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods: [enter]
Ordered on [enter] / received on [enter]
Name of consumer(s): [enter]
Address of consumer(s): [enter]
Signature of consumer(s) (only if this form is notified on paper)
[*] Delete as appropriate
(C) RETURN OF GOODS IN THE EVENT OF A CANCELLATION
You are responsible for returning your Goods to Us. We do not collect Goods. We recommend that you send your items tracked to ensure they arrive safely and where you deem it appropriate, to assign additional cover in case the Goods are lost in transit.
You are responsible for bearing the directing cost of returning your Goods when effecting a cancellation. The cost is dependent on the size and weight of the parcel, and whether you wish to purchase any additional cover for them items you are sending. If you choose to, you can receive up to date prices from the Royal Mail by visiting their website. As a guide, the estimated cost of returning a medium parcel (61cm x 46cm x 46cm) with a weight between 501g to 1000g, and a value of £50 is a maximum of £10. Price as at August 2016.
You are required to send the goods back to us at our address which is 30 Snakes Lane West, Woodford Green, Essex, IG8 0BS.
You must return your Goods without undue delay, and in any case not later than fourteen days after the day on which you inform us of your decision to cancel.
(D) EFFECTS OF CANCELLATION
If you withdraw from a contract or exercise your right to cancel, both your obligations and our obligations under the contract come to an end.
Where a reimbursement is due, we:
If you have any questions, please Contact Us prior to placing your order.
(14) SATISFACTORY QUALITY, FIT FOR PURPOSE AND AS DESCRIBED
If you believe there is something wrong with your Goods, please Contact Us.
Your Goods must be of a standard that a reasonable person would regard as satisfactory. We believe in providing you with Goods that are of satisfactory quality, fit for purpose and as described. During the expected lifespan of your product your legal rights entitle you to the following:
(i) up to 30 days - if you goods are faulty, then you can get an immediate refund, in most cases.
(ii) up to 6 months - if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
(iii) up to 6 years - if your goods do not last a reasonable length of time you may be entitled to some money back.
See below for more information regarding eliquids, vaping hardware and accessories:
All of our ejuices are checked for consistency and flavour and produced in accordance with strict manufacturing guidelines. We will provide an exchange or full refund if there is something wrong with your eliquid. Please get in touch with us so we can help as a matter of priority. We work closely with all of our manufacturers who retain batch samples as part of their quality assurance processes and are able to independently retest eliquids where necessary. Where a fault is found, a replacement or refund can be provided.
All of our eliquids are carefully packaged and we make every effort to process your orders correctly. We take care with each and every delivery because we believe in quality and providing the best service possible for our customers. If on the rare occasion any of your ejuices arrive damaged or are lost in transit, or if you've received the wrong item(s), please get in touch with a member of our Customer Service team who will be happy to assist you.
You cannot reject the eliquids if any damage caused is through misuse on your part, or because you do not like the taste.
(B) HARDWARE AND ACCESSORIES
Warranty provided by Vapouriz
One Year (12 Months) Limited Warranty
Conditions of Returns
Warranties are not guarantees and only cover manufacturing faults. Damage, wear and tear or any subsequent damage that may occur are not covered under the warranty. Vapouriz reserves the right to change their warranty conditions without notice. They also reserve the right to refuse items returned to them which do not fulfil the requirements stated above.
Your obligation to return rejected products: If you wish to exercise your legal rights to reject products you must post them back.
We will reimburse the postage costs if the products are determined to be faulty or not as described when sold.
Any refunds will be processed without undue delay and in any case within fourteen days, beginning on the day we agree you are entitled to a refund. We will process any refunds using the same means of payment you used for the initial transaction.
(15) PROMOTIONS, SPECIAL OFFERS, COUPON CODES AND VOUCHER CODES
(A) PROMOTION CODES, SPECIAL OFFERS AND COUPON CODES
We may from time-to-time offer promotions. All promotions, special offers and coupon codes (thereafter referred to as offers) are subject to these Terms and Conditions, as well as the following Terms and Conditions:
Redeeming third party coupon codes is the responsibility of the customer and a code must be redeemed by the date stated by said third party companies. luvejuice Ltd cannot accept coupon codes from third party companies that are past their use by date.
(B) VOUCHER CODES
luvejuice Ltd reserves the right to change end / expiry dates on voucher codes sent via, but not limited to, email, direct mail, Facebook and Twitter at our discretion. If an end date is not stated on a voucher code, luvejuice Ltd has the right to withdraw it at any time, without notice.
(16) FORCE MAJEURE
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control.